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Contact Details
Kingston University Students’ Union,
Penrhyn Road,
Kingston upon Thames,
Surrey,
KT1 2EE
Tel: 020 8417 2868
Fax: 020 8417 2862
► How to make an Appeal
How do I make an appeal?
If you are unhappy with the results of an assessment, and feel that something has gone wrong, you may wish to make an appeal.
However, you need to make sure that your reasons for making an appeal falls under one or more of the prescribed ‘Grounds’ for making an appeal. It’s not sufficient that you simply disagree with the judgement of the marker.
The grounds are:
- The published marks or grades are wrong
- There was some material administrative error or irregularity relevant to the assessment process
- The assessments were not conducted in accordance with the current approved course regulations
- My performance was adversely affected by illness or other factors which I was unable or unwilling to divulge to the assessment board
Should you appeal under the fourth ground, you would need to demonstrate why you didn’t seek support at the time of assessment.
The Informal Stage
Initially it is a good idea to talk to members of staff in your department/school. The important people to speak to are your Course Director, and the Chair of the Assessment Board. Your Faculty Office will tell you who they are if you don’t know already.
You may also wish to speak to other members of staff, such as a Personal Tutor, if you feel they can help. It is also good idea to put your concerns in writing, and keep a dated copy of your correspondence. If you prefer to speak to the member of staff in person, you could also give them a copy of a letter.
In some cases the Chair of the Assessment Board may take action to review the decision without the need for a formal appeal. You should talk to the Course Director and Chair of the Assessment Board unless you have a good reason not to; in which case you will need to explain your reason as part of your formal appeal.
Please note that the Appeal Application Form requires you to state whether or not you have discussed your situation with these individuals.
The Formal Stage
A Formal Appeal must be submitted within two months of the date of the publication of results; unless you were delayed in doing so because of exceptional circumstances, or that the informal stage was delayed through no fault of your own. You would need to demonstrate this within your appeal.
WHAT TO PUT IN AN APPEAL
You need to complete the Appeal Application form, which is found at the back of the Appeals Procedure. Attached to this should be your appeal statement, where you outline:
· Who you are
· What course you are/were doing
· What has happened
· Why you are appealing the decision
· What you’d like to happen as a result of the appeal.
Write this as for someone who has no previous knowledge of your situation. You should also attach any evidence to back up your appeal, such as previous correspondence, results, Doctor’s notes etc.
You then send the appeal to the Academic Registrar. You will receive formal acknowledgement of receipt of your appeal within a week of its arrival at the Academic Registry.
The formal stage can take up to two months to complete. During this time the original decision by the Assessment Board must be assumed to be the final decision.
Submit your appeal to:
Academic Registrar
River House
53-57 High Street
Kingston Upon Thames
Surrey
KT1 1LQ
Appointments: 0208 417 3040
FREQUENTLY ASKED QUESTIONS
Will my appeal be successful?
It depends completely on the nature of the appeal. Be advised, however, that only a small percentage of appeals are successful.
How long will the process take?
The process should be completed within two months. However, the majority of appeals are processed in a much shorter space of time.
Can I meet with the Academic Registrar?
Yes, provided that you have submitted an appeal and you phone to make an appointment.
Can my work be re-marked?
In the majority of cases this will not happen.
I was ill during assessments but did not apply for Mitigating Circumstances, and I believe my grades suffered as a result. Can I appeal on this?
You would have to demonstrate a valid reason as to why you didn’t apply for mitigating circumstances at the time, providing evidence to support your case.
For further details on appeals, please consult the Student Appeals Procedure or contact the Student Support Coordinator on 0208 417 2974
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